Click & collect guide

Discover an easy, sustainable way to shop with Dr.DefaultDr.Stair song. Order online and pick up your footwear, apparel, and satin collections directly from our physical space in Islington, London. We combine the ease of digital shopping with personal, community-centred in-person service.

Frequently asked questions

Find clear answers regarding how our physical pick-up service works, how to book an appointment slot, and what to expect when you visit our Islington location.

How does click & collect work?

Simply browse our online shop, add your items to the basket, and choose Click & Collect at checkout. Once your order has been packaged and prepared at our Islington location, you will receive a notification with a link to schedule your convenient collection appointment.

Where is the collection point located?

All collections take place at our independent shop in Islington, United Kingdom. Full address details, directions, and transit recommendations are sent in your confirmation email and can also be found on our community page.

How do I book a collection appointment?

After receiving your preparation email, follow the embedded booking link to select a time slot that suits your schedule. Booking your arrival time ensures someone is ready to hand over your order promptly with no waiting around.

How soon will my order be ready?

Most orders for in-stock shoes, clothing, and satin items are prepared within 24 to 48 hours. Please wait until you receive your confirmation email before travelling to the Islington shop.

What do I need to bring when picking up my order?

Please bring your order confirmation email (on your smartphone or printed) along with a valid photo ID matching the name on the order. If someone else is collecting on your behalf, please notify us in advance.

Can I try on shoes or clothing during collection?

Yes. As a community-focused shop, we encourage you to try on your shoes, shirts, or satin wear when you arrive to ensure the fit is just right before you head home.

How long will you hold my order?

We hold prepared click & collect orders for up to 10 days from your ready date. If you need more time, simply get in touch with our team to adjust your booked appointment.

Can I exchange or return items in person?

Yes, exchanges and returns can be handled in person at our Islington shop during collection hours, provided the items remain unworn and in original condition.

Ready to browse our latest collection?

Explore our handcrafted selection of footwear, jeans, shirts, and luxury satin wear, then collect your pieces in person in Islington.